Privacy Policy

Who we are

Bullion Agents is the data controller for the personal data described in this policy. Our registered office is Fleet House, New Road, Lancaster LA1 1EZ, United Kingdom. For any privacy enquiries, contact us at privacy@bullionagents.com.

Information we collect

• Information you provide. When you complete a contact form, request a demo, or correspond with us, we collect your name, email address, company, and the contents of your message.
• Account data. If you are granted access to our member or platform areas, we process your account email and authentication credentials.
• Usage data. We automatically collect limited technical information such as your IP address, browser type, device information, and pages visited, to operate and secure the site.
• Cookies.We use essential cookies required for the site and authenticated areas to function. See “Cookies” below.

How we use your information

• To respond to your enquiries and provide requested demos.
• To provide, maintain, and improve our services and website.
• To authenticate users and secure access to member areas.
• To protect against fraud, misuse, and security threats.
• To comply with our legal and regulatory obligations.

Legal bases for processing

We rely on the following legal bases under the UK GDPR: consent (where you contact us or opt in), legitimate interests (to run, secure, and improve our business and website), performance of a contract (to provide services you have requested), and legal obligation (where the law requires it).

Cookies

We use strictly necessary cookies to operate the website and to keep you signed in to authenticated areas. These cookies do not track you across other websites. You can control cookies through your browser settings, though disabling essential cookies may prevent parts of the site from working.

Sharing your information

We do not sell your personal data. We share it only with trusted service providers who process data on our behalf (for example, hosting and infrastructure providers) under appropriate contractual safeguards, and where required by law or to protect our rights.

International transfers

Where personal data is transferred outside the UK, we ensure an adequate level of protection through mechanisms such as adequacy decisions or the UK International Data Transfer Agreement (or addendum to the EU Standard Contractual Clauses).

Data retention

We keep personal data only for as long as necessary for the purposes set out in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements, after which it is securely deleted or anonymised.

Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure, including encryption in transit and access controls. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Your rights

Subject to applicable law, you have the right to access, correct, erase, restrict, or object to the processing of your personal data, to data portability, and to withdraw consent at any time. To exercise any of these rights, contact us at privacy@bullionagents.com. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.

Children’s privacy

Our website and services are intended for businesses and are not directed at children under the age of 16. We do not knowingly collect personal data from children.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

Contact us

If you have any questions about this policy or how we handle your data, email privacy@bullionagents.com or email hello@bullionagents.com.